Delivery & Returns
**FREE UK STANDARD DELIVERY ON ORDERS OVER £25!**
Shipping is worldwide, however if you are a customer residing in the EU please use our Etsy shop to place your order* You can find it HERE!
We want you to get your goodies as soon as possible so we endeavour to get orders out as quickly as we can. Items that are in stock will be dispatched within 1-3 working days of receipt of payment. If you have a particularly time sensitive order please let us know and we will see if it can be rushed through for you!
Upon completion of your order you will receive a confirmation email. Please be sure to check all the information in your email is correct and if you notice something is awry please contact us straight away.
HOW MUCH DOES DELIVERY COST?
All items are shipped from the UK.
Please note: STANDARD DELIVERY IS NOT TRACKABLE! If you would like trackable delivery please select UK Recorded or International Signed For!
UK Standard delivery - 1-3 business days from shipping (not trackable) – £2.50
(If you have just ordered greetings cards, standard shipping is 95p)
UK Recorded Delivery - 1-2 business days from shipping (fully trackable) – £4.70
International Standard Delivery - 5-7 business days from shipping (not trackable) – £7
International Signed For Delivery - 5-7 business days from shipping (fully trackable) – £14.50
**PLEASE NOTE** Shipping times are an estimate only and items may take longer if weather is bad or during the busy Christmas season. Very occasionally International orders have been known to take a few weeks to arrive, we are afraid we don't know why this is but if you have a particularly time sensitive order you may want to consider International Signed For delivery so you can keep track of where your parcel is. If you require the tracking number please email us!
Bonbi Forest is not responsible for customs duty or brokerage fees on international orders. These will have to be paid by the customer where applicable.
If an item is returned to me by the Royal Mail as unclaimed we will contact you to arrange for the item to be redelivered. In such circumstances we are unable to offer any refund on your order, but redelivery will be arranged as soon as possible. Please respect that if such a situation occurs there may be an extra charge for postage to cover the cost of resending the item for you.
Bonbi Forest cannot be held responsible for items lost once they have been handed to the Royal Mail for delivery both in the UK and when being posted to overseas locations.
We at Bonbi Forest want you to be happy with your order, but if you aren’t please let us know! If for any reason you need to return an item, please contact us within 7 days of receiving your items to arrange an exchange or a refund (minus the shipping costs).
Please do not send us the item back without at first emailing us, or your return may not get processed!
Merchandise must be returned unused and in the same condition that it was sent to you with the same labels and packaging.
Please include a copy of the original invoice too.
We cannot make refunds or exchanges for goods that have been damaged or marked by make-up, deodorant or perfumes whilst being tried on or that have been damaged by you after receipt.
We will not be able to refund or exchange returned items where there is evidence that these instructions have not been followed.
The cost of returning an item to us is your responsibility and the item is your responsibility until it reaches us.
We recommend that you send the item back using a secure postage method such as the Royal Mail’s Recorded Delivery service. This way you will be able to check when your returned items have been received by us.
Exchanges and refunds are processed within 3 working days of receipt of the returned items.
DELIVERY COSTS FOR ORIGINAL ARTWORK:
As the original artworks for sale are high in value there is an additional cost of £6.40 per item to cover Special Delivery, which is an insured traceable service.
*New EU legislation regarding VAT coming in to effect on 1st July means that there are lots of complicated things to sort out here at www.bonbiforest.com so for the meantime we have suspended shipping to the EU from this website. However the good news is that you can still purchase from our Etsy shop where it is all sorted out by Etsy on our behalf. Find the Bonbi Forest Etsy shop HERE!