Shipping policy
Shipping is worldwide, however if you are a customer residing in the EU please use our Etsy shop to place your order* You can find it HERE!
We want you to get your goodies as soon as possible so we endeavour to get orders out as quickly as we can. Items that are in stock will be dispatched within 1-3 working days of receipt of payment. If you have a particularly time sensitive order please let us know and we will see if it can be rushed through for you!
Upon completion of your order you will receive a confirmation email. Please be sure to check all the information in your email is correct and if you notice something is awry please contact us straight away.
HOW MUCH DOES DELIVERY COST?
All items are shipped from the UK.
Please note: STANDARD DELIVERY IS NOT TRACKABLE! If you would like trackable delivery please select UK Recorded or International Signed For!
UK Standard delivery - 1-2 business days from shipping (not trackable) – £3.25
(If you have just ordered greetings cards, standard shipping is £1.20)
UK Recorded Delivery - 1-2 business days from shipping (fully trackable) – £4.70
International Standard Delivery - 5-7 business days from shipping (not trackable) – £7
International Signed For Delivery - 5-7 business days from shipping (fully trackable) – £14.50
**PLEASE NOTE** Shipping times are an estimate only and items may take longer if weather is bad or during the busy Christmas season. Very occasionally International orders have been known to take a few weeks to arrive, we are afraid we don't know why this is but if you have a particularly time sensitive order you may want to consider International Signed For delivery so you can keep track of where your parcel is. If you require the tracking number please email us!
Bonbi Forest is not responsible for customs duty or brokerage fees on international orders. These will have to be paid by the customer where
applicable.
If an item is returned to me by the Royal Mail as unclaimed we will contact you to arrange for the item to be redelivered. In such circumstances we are unable to offer any refund on your order, but redelivery will be arranged as soon as possible. Please respect that if such a situation occurs there may be an extra charge for postage to cover the cost of resending the item for you.
Bonbi Forest cannot be held responsible for items lost once they have been handed to the Royal Mail for delivery both in the UK and when being posted to overseas locations.